Missed Appointment Policy

Our goal at Westboro Animal Hospital (WAH) is to provide high quality medical care in a timely manner to all our veterinary patients. As your appointment time is reserved specifically for your pet, WAH has a cancellation/no-show policy. Out of consideration for our patients, staff and or doctors, we ask that you notify us 24 business hours in advance should you need to cancel or reschedule your appointment. Our business hours are Monday through Friday. 8:00 am to 6pm and Saturday, 9:00 am to 3 pm. Messages left after hours on weekends for Monday appointments do not qualify as advance notice because we do not retrieve those messages until Monday morning.

A missed appointment is when you fail to show for an appointment without a phone call or cancel without at least 24-hour notice (72-hour notice for scheduled surgery appointments).

A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointment and ask that you give us the courtesy of a call when you are unable to keep your scheduled appointment. As a courtesy, WAH has e-mail and text reminder capability to help remind you about your appointment date and time; however, it does remain the client’s ultimate responsibility to keep track of their scheduled appointments.

Late Arrival Policy:

We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late for their appointment, it can alter the entire schedule for the day. Therefore, a client that arrives 15 minutes or more late for their scheduled appointment may need to be reschedule depending on doctor availability. Priority is to patients that arrive on time. If you choose to wait to be seen, the wait time may be considerable and unpredictable.

Appointment No-Show Policy:

A “no-show” is when a client misses a scheduled appointment without cancelling it or providing 24 hours’ notice of cancellation.

Same Day Booking Policy:

A “same day booking” is when a client schedules an appointment the day of (ie. First thing in the morning for appointment later in the day) then misses the scheduled appointment without providing 6 hours’ notice of cancellation.

We do understand that unanticipated events happen occasionally; emergency cancellations are handled on an individual basis. We thank you in advance for abiding by these policies and helping us keep our patients, clients, and staff on schedule and safe!